Best and worst banks in 2024
We asked consumers to rate satisfaction with their bank. Two Kiwi-owned banks topped the charts. How did yours do?
At Consumer, we think the way your bank treats you should be an important factor in choosing who looks after your money. So every year, we ask New Zealanders about their experiences to find out which bank has the most satisfied customers.
Best and worst banks revealed
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Top banks by category
Everyone’s banking needs are different, so we’ve created an interactive chart for you to find out which banks perform best when it comes to what matters to you. Find out how the banks perform on branch or mobile banking, interest on savings, mortgages and loans, and how they deal with inquiries or complaints.
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Bank with the most satisfied customers
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Best bank for mortgage and loans
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Best bank for customer service
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Best bank for security and privacy
The People's Choice of banks
Our People's Choice awards are granted to brands that consistently rate above average for customer satisfaction and meet out other performance criteria. Become a member and see which banks have earned a People’s Choice award.
Bank results: A closer look
We asked thousands of Consumer members about their bank experiences to find out which banks have the most satisfied customers. The full breakdown of results are available to members and Digital Pass holders.
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