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Media releases

See the media releases Consumer NZ has issued.

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Communications and
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022 175 5650
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Communications and
Campaigns Manager
021 1077 368
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2025 Media releases

2024 Media releases

2023 Media releases

2022 Media releases

2021

2020

2019

2018

  • Country-of-origin labelling finally passed 29 Nov 2018
    Kiwis will finally be able to identify where their fruit and vege come from after the Consumers’ Right to Know (Country of Origin of Food) Act passed its third reading in parliament yesterday.
  • Winners announced in the 13th Plain English Awards 15 Nov 2018
    Winners in the 13th annual Plain English Awards were announced at a ceremony in Wellington this evening. Wellington Mayor Justin Lester gave an opening address to a full house of finalists from throughout New Zealand, gathered at the City Gallery Wellington.
  • Bank regulation needed to protect consumers 5 Nov 2018
    Consumer NZ wants regulation of the banking industry to be strengthened to protect customers from being sold products they don’t need and that provide poor value.
  • New penalties for door-to-door traders welcomed 10 Oct 2018
    Consumer NZ welcomes the government’s announcement door-to-door sellers that ignore “Do Not Knock” stickers will face prosecution under the Fair Trading Act.
  • Cost of power leaves many consumers in the cold 11 Sep 2018
    The Electricity Price Review’s initial report, released today, backs up Consumer NZ’s research that shows rising power prices are leaving many households struggling to pay their bills.
  • Nuisance calls plaguing consumers 04 Sep 2018
    Seven out of 10 consumers have been on the receiving end of unwanted phone calls from companies in the past year.
  • Rest home breaches care contract 17 Aug 2018
    More shortfalls have been found at St Kilda Care Home, less than a year since it was ordered to refund $10,000 for failing to provide reasonable care to a 92-year-old resident.
  • Consumer NZ welcomes action against Viagogo 15 Aug 2018
    Consumer NZ is welcoming the Commerce Commission’s announcement it’s taking ticket resale website Viagogo to the High Court, seeking declarations the company has breached the Fair Trading Act.
  • Kiwis top for skin cancer rates 31 Jul 2018
    A new study which shows New Zealand has the highest incidence of skin cancer in the world confirmed the need to ban sunbeds and make sunscreen standards mandatory, Consumer NZ says.
  • One in five Kiwis unsure about doctors' recommendations 25 May 2018
    One in five New Zealanders think their doctor has recommended a test or treatment that wasn’t necessary for their health, a survey by Consumer NZ and the Council of Medical Colleges has found.
  • Local banks pip big Aussie banks for customer satisfaction 06 Apr 2018
    Local banks have outstripped the big four Australian banks for service in Consumer NZ’s latest survey.
  • Recall now compulsory for "alpha" Takata airbags 04 Apr 2018
    The compulsory recall of more than 50,000 vehicles fitted with potentially explosive Takata airbags will provide clarity for New Zealanders, Consumer NZ head of testing Paul Smith said today.
  • Renters getting raw deal from property managers 04 Apr 2018
    Tenants who rent through a property management company are significantly more likely to experience problems, a Consumer NZ survey has found.
  • Would-be mums upsold expensive pregnancy multivitamins 16 Mar 2018
    Pharmacies are promoting pregnancy multivitamins with overblown claims, a Consumer NZ mystery shop has found.
  • Consumer Rights Day highlights online shopping traps 15 Mar 2018
    March 15 marks World Consumer Rights Day. Consumer organisations are using the day to call for better protection for consumers from online shopping traps.
  • Prezzy Card backs down on expiry date 01 Mar 2018
    Kiwibank has succumbed to consumer pressure and is extending the expiry date of its Prezzy Card from 12 to 24 months.
  • Health star rating to be removed from Milo powder 01 Mar 2018
    Nestle is removing the 4.5 health star rating from its Milo powder, a product given a Bad Taste Food Award by Consumer NZ in 2016.
  • Consumer win on ATM fees 19 Feb 2018
    ANZ’s decision to remove the $1 fee it charges customers for using another bank’s ATM follows a call from Consumer NZ for all banks to remove these charges.

2017

  • We’re calling for added sugar labelling 21 Nov 2017
    Consumer NZ and the New Zealand Dental Association (NZDA) are asking the government to back new rules for the labelling of added sugars in food and drinks.

  • Rest home ordered to pay $10,000 for law breaches 08 Nov 2017
    Major rest home provider Bupa Care Services has been ordered to pay $10,000 by the Disputes Tribunal after failing to deliver reasonable standards of care to a 92-year-old woman who resided at its St Kilda Care Home in Cambridge.

  • Time for clampdown on ticket resellers 30 Aug 2017
    Inflated prices, hidden fees and misleading sales tactics have been identified as major problems in the ticket resale market, in a joint investigation by Consumer NZ and Australian consumer group Choice.

  • No vitamin benefits from light-proof milk 11 Aug 2017
    Despite claims light-proofed containers protect the vitamins in milk, Consumer NZ testing reveals there’s little difference in nutrient content between major milk brands.

  • Consumer investigating ticket resellers 20 Apr 2017
    Consumer NZ is joining forces with consumer groups in Australia and the UK to investigate complaints about ticket reselling sites such as Viagogo and Ticketmaster Resale.

  • Country of origin labelling a step closer 13 Apr 2017
    Kiwis are one step closer to being able to identify where their fruit and veges come from after the Consumers’ Right to Know (Country of Origin of Food) Bill passed its first reading in Parliament yesterday.

  • Gourmet salt claims may mislead 05 Apr 2017
    High-priced rock and sea salts promoted as healthier choices risk misleading consumers about their benefits, our report has found.

2016

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