Your wins
One of the things we’re most proud of is when we can help our members get a fair deal.
We know your rights
Got a problem with a faulty product, received shoddy service or been misled by a retailer? Our expert advisers can provide clear, practical advice that you can trust.
Your wins: Air New Zealand fee refunded
Letters of the month: Leaks, misleading signs & no try-on shopping
Letters of the month: faulty TV, short-lived printer, buying overseas & more
Your wins: Solar Zero calls off debt collector and gives our member a refund instead
Letters of the month: Unrepairable fridge-freezer, damaged wall & more
Letters of the month: faulty phone, high service charges, credit cards & more
Letters of the month: broken dryer, crummy carpet, squeaky shoes & more
Letters of the month: cancelled flights, car repairs, a noisy washer & more
Your wins: Noel Leeming gives customer misleading advice
Your wins: Bunnings delivers unsuitable garden mix, customer doesn't dig it
Your Wins: Redeeming Flybuys points when you don’t have digital access
Your wins: Flights refunded after eight-month battle
Your wins: debt collectors chase pensioner for unpaid gym fees after cancelling membership
Your wins: Rural delivery woes
Your wins: Traveller gets money back at last
Your wins: Gift card expiry dates
Your wins: The ongoing saga of flight cancellations and delays
Your wins: Rural deliveries resume after access concerns sorted
Your wins: Replacement after electric lawnmower stops working
Your wins: Faulty $8499 Apple iMac Pro repaired
Your wins: Dodgy dishdrawer door finally replaced
