Membership support

My account

How do I update my contact details?

Log in and go to Your Account. You can edit any of your details in the Profile section.

How do I log in to my account?

Select Log in (located at the top of every page) then select Reset your password and follow the instructions.

A reset password email will be sent to you. This email will contain a link to consumer.org.nz. You will be asked to enter a new password and then to confirm your new password by re-entering it.

If an email hasn’t arrived within 5 minutes, check your junk/spam email folder or call us on 0800 266 786 for assistance.

Subscriptions

How do I cancel my membership?

Log in and go to your membership in Your Account and select Cancel.

Your membership will finish at the end of your paid-up period and we will not take any further payments.

How do I gift a subscription to someone else?

Log in and go to your membership in Your Account and select Gift a membership or visit www.consumer.org.nz/gift

How do I unsubscribe from emails?

You can unsubscribe use the link at the bottom of any of our emails, or Manage your preferences in Your Account. Please note that as per our terms and conditions we may still contact you to:

• Clarify details about your membership;
• Advise you of changes to our terms or services;
• Respond to any enquiries you make; or
• Provide any information necessary for the operation and security of our site.

What is my membership number?

Your membership number or ID can be found in Your Account.

Billing

How do I update my payment details?

Update your credit card in Your Account or to pay a different way, please contact us.

How do I get a tax invoice?

A receipt for your purchase has been emailed to you. This is a tax receipt.

Moving home

Log in and go to Your Account. You can update your address by select to Edit your Profile.